![]() ![]() Android phones-Tap Settings Connections Bluetooth.iPhones & iPads-Tap Settings Bluetooth.The Bluetooth setting on your phone or tablet is on.Android phones-Tap Settings About Phone or About Device Android Version.iPhones & iPads-Tap Settings General Software Update.To see if an update is waiting to be installed: ![]() The software on your phone or tablet is up to date.You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen you must open the Fitbit app and follow the on-screen instructions.For more information, see How do I set up my Fitbit device? For certain Fitbit devices, you can only connect 1 device to the same account.To verify that your phone is compatible with the Fitbit app, visit /devices. The latest Fitbit devices require an iPhone or Android phone.If your phone is nearby, follow the troubleshooting steps in the related help article. You might have trouble syncing and receiving notifications from your phone. When your Fitbit device isn’t connected to your phone, the phone disconnected icon appears for 3 seconds at the top of your clock face when you turn on the screen. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router.įor more information, see the related help article. For a list of compatible network types, see Connect to Wi-Fi.Īfter you verify the network is compatible, restart your watch and try connecting to Wi-Fi again. Sense can't connect to 5GHz Wi-Fi, WPA enterprise, or public networks that require logins, subscriptions, or profiles. For best results, use your home Wi-Fi network. If Sense still won't connect to Wi-Fi, make sure that you're attempting to connect your watch to a compatible network. To check if your Wi-Fi network is working correctly, connect another device to your network if it connects successfully, try again to connect your watch. Tap Add Network and follow the on-screen instructions to reconnect the Wi-Fi network.Tap the network you want to use Remove.From the Today tab in the Fitbit app, tap your profile picture Sense tile.If Sense can't connect to Wi-Fi, you might have entered an incorrect password, or the password might have changed: Your watch will attempt to reconnect.įor more information, see the related help article. If Sense loses the GPS signal during your workout, "GPS lost signal" appears at the top of the screen. If Sense can't connect to a GPS satellite, the watch stops trying to connect until the next time you start a GPS exercise.įor best results, wait for Sense to find the signal before you start your workout. If your watch is searching for a GPS signal during an exercise, you’ll see “ connecting ” appear at the top of the screen. GPS signal missingĮnvironmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your watch's ability to connect to GPS satellites. After holding your arm still and straight for a short time, you should see your heart rate again.įor more information, see the related help article. Sense should be in contact with your skin. If your watch doesn't detect a heart-rate signal, make sure you're wearing your watch correctly, either by moving it higher or lower on your wrist or by tightening or loosening the band. If the heart-rate sensor on your watch has difficulty detecting a signal, dashed lines appear. Sense continuously tracks your heart rate while you're exercising and throughout the day. If Sense isn't working properly, see our troubleshooting steps below. ![]()
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